Shipping policy

Shipping Policy

Last updated: September 9, 2025

This Shipping Policy explains how we process, ship, and deliver your orders from our China warehouse to you.

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3.1 Order Processing

• Processing time: Orders are picked, packed, and dispatched within 1–2 business days of payment confirmation.

• Cut-off time: Orders placed by 11:00 SGT (Mon–Fri) ship the same day; later orders ship the next business day.

3.2 Shipping Origins & Destinations

• Origin: All orders ship from our China warehouse (Guangdong Province).

• Destinations: We ship internationally to most countries—our primary markets include Singapore, Australia, New Zealand, the US, and EU nations.

• PO/APO/FPO: Accepted on Standard service.

• Restricted regions: We do not ship to countries sanctioned under international trade laws.

3.3 Shipping Methods & Transit Times

Service	Carrier	Estimated Transit Time
Standard	SF Express / Yun Express	4-10 business days

• You may choose your preferred service at checkout.

• Transit times begin from the date of dispatch and exclude processing days.

3.4 Free Shipping

• Free Shipping on all orders.

• Automatically applied at checkout.

3.5 Duties & Taxes

• Duties and import taxes may be payable by the customer upon delivery depending on their country. 

3.6 Packaging & Handling

• Each bottle is protected with bubble wrap inside a branded box.

• Typical parcel size: ~28 × 8.5 × 8.5 cm; weight: ~500 g (per bottle, incl. packaging).

• Handling time: 1 business day for quality inspection and packing.

3.7 Tracking & Notifications

• You’ll receive a tracking number via email once your order ships.

• Track in real time on the carrier’s website.

• We send email updates at: Dispatched → In Transit → Out for Delivery → Delivered.

3.8 Lost, Damaged, or Delayed Shipments

• Lost in transit: If no tracking updates for 10 business days beyond the ETA, email sales@sipandsnap.com. We’ll file a claim and reship or refund as appropriate.

• Damaged on arrival: Inspect immediately and email photos within 24 hours for a damage claim. We’ll replace or refund at no extra cost.

• Delays due to customs, force majeure, or carrier issues are excluded from transit guarantees; we will assist you in resolving them.

3.9 Customer Support for Shipping

If you have any questions or issues, please contact our shipping team:

• Email: sales@sipandsnap.com

• Hours: Mon–Fri, 09:00–18:00 SGT